How can I order just a suit jacket?
You can speak with our bespoke specialist over WhatsApp for a custom appointment and jacket-only order.

Can I make my two-piece suit into a three-piece after the order is already placed?
Subject to fabric availability at the time, we may accommodate it. Reach out via WhatsApp or email with your order number as early as possible.

I just placed an order, can I change the customisations?
No. All garments are custom made and fabrics are ordered and cut depending on your measurements and selected styling options. Therefore edits to style and customisation cannot be accommodated after. Minor alterations and adjustments to size may be possible. (Here you can write, if done in a speculated time we can definitely do it)

Why don’t my pockets open?
Temporary stitching is applied to preserve the garment during transport. You can remove it gently with a seam ripper or small scissors.

I have some ideas for a suit. Can you do a custom design?
Absolutely. Get in touch — we'd love to co-create your vision.

Are the shirts dry clean only?
Most can be cold machine washed and tumble dried on low. when in doubt dry clean.

Do you make suits for children?
Yes, provided the child's measurements fit within our allowed size range.

How do I check my order status?
Kindly contact our customer support team via WhatsApp or call.

Why is only part of my order on hold?
Reach out to our customer service team to understand why your order may be partially delayed.

How do I know what style suits me best?
Our bespoke specialists are trained to guide you, considering your lifestyle, face shape, posture, and preferences.

Do the customisations cost extra?
No, unless it involves exclusive elements like specialty buttons or linings.

Do I need a tailor to take my measurements?
If you're abroad, we can guide you step-by-step over a video call. You will need the aid of someone to measure you.

Can I use the measurements from a suit I own?
We recommend providing actual body measurements, unless you can send us your sample suit.

How do I ensure my measurements are accurate?
With our video guidance, it’s easy. If minor alterations are needed, we cover up to $75 internationally against a valid invoice.

Why was I contacted to redo measurements?
Our master tailors may flag inconsistencies to ensure your fit is precise. It's all part of the bespoke care we offer.

Do you make clothing for women?
Not at the moment — but we hope to, in the near future.

How long will it take to receive my order?
Approximately 3–4 weeks after payment confirmation.

How is my order shipped?
We partner with trusted logistics providers and will share tracking details once your order ships.

How much is shipping?
Free within India. International orders carry a flat USD $35 charge.

Do you ship to P.O. boxes or Armed Forces addresses?
Not at this time.

Can I rush my order?
We’re working on making this option available soon.

Your satisfaction matters. If your garment needs tweaking, connect with us and we’ll guide you through the process. We offer reimbursements of up to USD $75 for international clients against a valid alteration receipt

Can customers in India request alterations?
Yes. Send your garment to us — alterations are free. Shipping to our atelier is borne by you.

How long after purchase can I request alterations?
Up to 3 months from the date of delivery.

How do I get reimbursed for alterations?
Submit your invoice via email or WhatsApp within 10 days of receiving the garment.

Can I return a garment?
Returns aren't accepted as each piece is made-to-measure. If there's a fabrication issue, contact us within 10 days of delivery.

What payment methods do you accept?
UPI, Visa, Mastercard, Apple Pay and Herringbone & Sui Gift Cards.

Do you have gift cards?
Absolutely. Contact customer care to request one in your preferred denomination.

How do I use my gift card?
Validate your unique code with our customer support and we’ll assist you further.

Can I use multiple coupons?
Gift cards and a single coupon can be combined, but two coupons cannot be used at once.