TERMS & CONDITIONS
Availability and Delivery (Bespoke)
All Herringbone & Sui products are made to order. Our delivery time frame is approximately 28 working days. Please note that delivery time will vary from product to product and cannot be guaranteed.
We do not accept returns for bespoke garments as they are custom-made to your preference and body measurements.
If you believe your garment could be adjusted for a better fit, please check Alteration Allowances. We provide alteration reimbursement up to USD $75 depending upon the garment type. You can read more about our alteration reimbursement allowance in Alterations & Returns.
If there are any issues with the quality or fabrication of your garments, please email firstname.lastname@example.org within 76 hours of delivery. Within the email, please describe your concerns with the garments and attach relevant photos. Our customer service executive team will reach out within 24 hours to help resolve the issue as quickly as possible. Herringbone & Sui will only accept products that are in good and unworn condition. We reserve the right to deny the issuance of a refund to any order that is believed to have been previously worn or damaged. Herringbone & Sui will not accept products that have been altered or amended in any way. Customers are responsible for return shipping charges.
Herringbone & Sui does not take any responsibility towards your usage of our website. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. As a user, all activities that occur under your account or password are under your responsibility.
Whilst we try to ensure that all details, descriptions and prices that appear on the Herringbone & Sui website are accurate, errors may occur. If we discover an error in the price of any product or service that you have ordered from us, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you decide to cancel your order after fulfilling all payments, we will ensure that you receive a full refund. All prices are inclusive of Indian VAT. For shipments outside of India, you will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc., imposed by the destination country in relation to the products or services. There may be additional delivery costs where applicable.
All of our prices include VAT. Payments may be made with MasterCard, Visa or American Express. The safety of your credit card information is of paramount importance to us. We do not store any credit card information and your payment details are automatically encrypted. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure that there are sufficient funds to fulfil the transaction. Products will not be dispatched and services will not be performed until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
Trademark, Copyright and Restrictions
This site is controlled and operated by Herringbone & Sui. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on www.herringboneandsui.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
We aim to be as accurate as possible when describing our products. However, Herringbone & Sui does not warrant that the product description or any other content of this website is accurate, complete, reliable, current or error-free. In the case of our customizable application, the final garment may differ slightly from that of the image depicted.
Inaccuracies and Typographical Errors
Information on the Herringbone & Sui website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. In the event that there are inaccuracies between the product you have ordered and the product you have received, you may return it with the original Herringbone & Sui packing receipt. Please see our Return Policy for further details.
Herringbone & Sui values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to share our products, services and promotions with you. Herringbone & Sui recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organisation for that organisation's own use without your consent. Your data will not be provided to third parties for marketing. We do not store any credit card information.
Our liability related to your use of the website and/or our products is limited to the value of the goods sold to you.
We store your measurements for future reference. Based on the selected fit, we add a “loosening” margin to your measurements:
Regular Fit: We add 4" to the chest measurement and 2.5" to the waist measurement.
Slim Fit: We add 3" to the chest measurement and 2" to the waist measurement.