Privacy Policy

Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, as a shareholder, or in any other capacity, for example, when you visit our websites.

Please read this privacy policy carefully. If you are visiting our website or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.

What does this privacy policy cover?

This privacy policy only applies to how Herringbone & Sui deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through Herringbone & Sui. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering.

For example, we may need your credit card number to charge you for certain services. If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used.

We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future, and for other information, such as lifestyle data.

We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to the website, when they visited, for how long and to which areas of our website they went.

We may share this information with our advertisers and to other companies that offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

We may also monitor and record our communications with you, including emails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations generally.

We do not use this information to analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this).

What personal information do we collect about you from other companies and organisations?

We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information.

Do we share your personal information with anyone else?

As a normal part of our business we do not share your information with other companies. We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them.

When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.

We may also share your personal information with other parts of Herringbone & Sui to enable them to conduct their own businesses and to market their products and services to you. This is done in accordance with our code of practice.

If you’ve opted in, we may share your personal information with other companies so they can contact you about products or services. You may opt out at any time.

We may also disclose information to prevent crime, comply with legal obligations, or respond to national security or court orders.

For how long does Herringbone & Sui keep personal information?

We retain your data only as long as necessary or as required by law. When no longer needed, data is securely deleted.

How can I change the personal information Herringbone & Sui holds about me?

If the information we hold about you is inaccurate, please contact us and we will correct it and confirm once updated.

How do we protect your personal information?

We take data protection seriously. We use SSL encryption, secure servers, and never store credit card information. Your data is safeguarded against unauthorized access.

How do you find out about changes to our privacy policy?

We may revise this privacy policy. Updates will always be published on our website.

Cookie Policy

A "cookie" is a small text file stored on your device to enhance your browsing experience. Session cookies are deleted when your browser closes; persistent cookies remain longer.

To comply with new rules, we classify cookies by function and ask for consent before storing them. Blocking cookies may limit some website functionality.

You can manage cookies via your browser’s settings. Visit allaboutcookies.org for more info.

Are third party sites covered by this policy?

No. Websites linked from Herringbone & Sui are governed by their own privacy policies. We are not responsible for the data practices of external sites.