Privacy Policy
This Privacy Policy explains how [Legal Entity Name] (“Herringbone & Sui”, “we”, “us”) collects, uses, and protects your personal data when you visit herringboneandsui.com or place an order, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
Information we collect
- Contact and account details: name, email, phone, billing and shipping address.
- Order and made-to-measure details, including measurements and fitting preferences you provide.
- Payment information, processed securely by our payment partners — we do not store full card details.
- Usage and device data collected through cookies and similar technologies.
How we use your data
- To process, fulfil, and deliver your orders and bespoke commissions.
- To provide customer service, fittings, and appointment scheduling.
- To send order updates and, with your consent, marketing you may opt out of at any time.
- To improve our products, website, and service, and to meet legal and tax obligations.
Sharing
We share data only as needed with payment processors, shipping and logistics partners, and service providers acting on our behalf under confidentiality obligations, or where required by law. We do not sell your personal data.
Cookies
We use cookies to operate the site, remember your preferences, and understand usage. You can control cookies through your browser settings.
Retention & security
We retain personal data only as long as necessary for the purposes above or as required by law, and apply reasonable safeguards to protect it.
Your rights
You may request access to, correction of, or erasure of your personal data, and may withdraw consent to marketing, by contacting us.
Grievance Officer
In accordance with Indian law, our Grievance Officer is [Grievance Officer Name], reachable at [grievance email] / [grievance phone]. We will acknowledge and address complaints promptly.
Contact
[Legal Entity Name], [Registered Address]. Email here@herringboneandsui.com.
We may update this policy from time to time; the current version is always posted here.